1.1 This Refund & Cancellation Policy (“Policy”) governs all payments, cancellations, refunds, rescheduling, and related transactions in relation to services provided by Amit Saha Fitness Private Limited (“ASF”, the “Company”, “we”, “us”, or “our”).
1.2 By purchasing any service, program, membership, or product offered by ASF, you (the “Client”, “User”, or “you”) agree to be legally bound by this Policy.
1.3 ASF provides digital products, personalised coaching services, and subscription-based programs, each governed by the specific conditions set out below. This Policy must be read together with the Terms & Conditions (Part B of this document).
2.1 All purchases of digital products — including workout plans, meal guides, downloadable PDFs, and pre-recorded video content — are strictly non-refundable and non-cancellable.
2.2 Once access has been granted or content has been delivered, no refund request shall be entertained under any circumstances, due to the nature of digital goods.
This Section applies to services including one-on-one (1:1) coaching, one-on-two (1:2) coaching, consultations, and customised fitness and nutrition plans.
3.1 Cancellation Before Commencement
3.1.1 If a cancellation request is made within twenty-four (24) hours of payment and prior to the commencement of the Program, a cancellation charge of ten percent (10%) of the total fee shall apply, and the balance amount shall be refunded.
3.1.2 No refund shall be provided for any cancellation request made after twenty-four (24) hours from the time of payment.
3.2 After Commencement of the Program
3.2.1 Once the Program has commenced, no refund shall be issued under any circumstances.
3.2.2 ASF may, at its sole discretion, consider rescheduling sessions or adjusting the Program, without any monetary refund obligation.
4.1 You may cancel a subscription-based service at any time through your account settings or by contacting ASF support.
4.2 No partial or pro-rated refund shall be issued once a billing cycle has commenced.
4.3 Upon cancellation, you will continue to have access to the relevant Services until the end of the current billing cycle, after which the subscription will not renew.
5.1 Any missed session, or failure to attend a scheduled session (a “No-Show”), shall be treated as utilised and shall be non-refundable.
5.2 For Programs of three (3) months or longer, a maximum of one (1) session per month may be rescheduled or paused, subject to a minimum of twenty-four (24) hours’ prior written notice.
5.3 No rescheduling or pause facility shall be available for discounted plans, promotional offers, or special-pricing packages.
Where a Program is purchased under discounted or promotional pricing, the following conditions apply in the event of an approved cancellation or refund:
6.1 The duration of service already utilised shall be calculated and charged at standard (non-discounted) rates.
6.2 An additional deduction of ten percent (10%) of the total standard price shall apply as a cancellation charge.
6.3 Any portion of the service already availed shall be strictly non-refundable.
6.4 Any refund, where applicable, shall be calculated only on the basis of standard pricing and not the discounted price, and shall be processed to the original payment method only.
6.5 By purchasing any discounted or promotional plan, you expressly agree to these conditions.
7.1 All cancellation requests must be submitted through official communication channels (email or registered contact) and, to be eligible for consideration, must be made within twenty-four (24) hours of registration.
7.2 You must provide a valid and verifiable reason for the cancellation.
7.3 Where a cancellation is approved, a deduction of ten percent (10%) shall apply as a cancellation charge, and the remaining amount, if any, shall be refunded.
7.4 Approved refunds shall be processed to the original payment method within seven (7) working days, excluding weekends and bank holidays.
8.1 In the event of any erroneous or duplicate transaction, you must notify ASF within seven (7) days of the transaction.
8.2 All payment disputes must be reported by email to support@amitsahafitness.com. ASF will investigate and respond within a reasonable timeframe.
8.3 You shall not initiate any false, fraudulent, or bad-faith chargeback or banking dispute. Such conduct is governed by Clause 13.4 of the Terms & Conditions and may result in suspension of Services and recovery action.
9.1 In genuine exceptional cases, including documented medical emergencies, ASF may, at its sole discretion, offer a partial refund, provide service credits, or extend the Program duration.
9.2 Any such decision shall be final and binding, and no claim shall lie against ASF in this regard.
10.1 All memberships and services purchased from ASF are strictly non-transferable.
10.2 Transfer of any Service or membership to another individual shall not be permitted under any circumstances.
11.1 ASF shall not be liable for any loss arising from Client dissatisfaction, failure to achieve expected results, or non-utilisation of the Services.
11.2 All decisions regarding refunds, cancellations, and adjustments shall remain at the sole and reasonable discretion of ASF, exercised in good faith and in accordance with this Policy.
12.1 This Policy shall be governed by and construed in accordance with the laws of India.
12.2 Any dispute arising in connection with this Policy shall be subject to the dispute-resolution and jurisdiction provisions set out in the Terms & Conditions (Clauses 21 and 22).
13.1 ASF reserves the right to modify, update, or revise this Policy at any time. The updated Policy will be published on the Website with a revised “Last Updated” date. You are advised to review this page periodically.
13.2 For any query regarding cancellations, refunds, or disputes, please contact:
By purchasing any service, program, membership, or product offered by ASF, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy in its entirety.
